Legal

Refund & Cancellation Policy

Last updated: 24 September 2026

Draft for review. This document is a working draft prepared for the Attendi app and store submissions. It should be reviewed by qualified legal counsel before final publication.

This Refund & Cancellation Policy explains how billing, cancellation and refunds work for Attendi, the attendance, workforce-management and payroll platform operated by Nexify Infotech LLP. It applies to all paid subscriptions purchased through Attendi and its website. Attendi is a digital software service — no physical goods are sold or shipped.

1. Subscriptions & billing

Attendi offers a free Basic plan and paid Standard and Pro plans, billed on a monthly or yearly cycle. Paid subscriptions are purchased and renewed through our payment partner Razorpay. Prices are shown on our pricing section.

Your subscription renews automatically at the end of each billing cycle unless you cancel.
Applicable taxes (such as GST) are charged as required by law. [PLACEHOLDER: GST treatment — inclusive vs. added at checkout]
A tax invoice is issued for each successful payment.

2. Free trial

Standard and Pro plans may start with a 15-day free trial. You are not charged during the trial. If you do not subscribe before the trial ends, your account automatically moves to the free Basic plan — no charge is made. You can subscribe at any time during or after the trial from attendi.in.

3. Cancellation

You can cancel your subscription at any time. When you cancel:

Your plan does not renew for the next cycle and you are not charged again.
You keep access to your paid features until the end of the current paid period you have already paid for.
After that period, your account moves to the free Basic plan; your data is retained per our Privacy Policy.

To cancel, use your account billing area or contact us (see section 6).

4. Refunds

We want you to be satisfied with Attendi. Our refund terms (draft — subject to confirmation) are:

First payment: if you are not satisfied, you may request a full refund of your first subscription payment within 7 days of that payment. [PLACEHOLDER: confirm 7-day window]
Monthly plans: after the 7-day window, monthly payments are non-refundable, and there is no pro-rata refund for the unused part of a month when you cancel mid-cycle (you simply keep access until the period ends). [PLACEHOLDER: confirm no pro-rata on monthly]
Yearly plans: refunds for annual plans are handled case by case. [PLACEHOLDER: define annual refund terms — e.g. pro-rata for unused full months, or non-refundable after 7 days]
Amounts already consumed, add-ons, taxes already remitted, and payment-gateway fees may be excluded from a refund where permitted by law. [PLACEHOLDER: confirm]

Refunds are issued to the original payment method through Razorpay.

5. How to request a refund or cancellation

Email us at billing@attendi.in [PLACEHOLDER: billing email] from your registered email address, including your company name, the plan, and the payment / order reference. We will confirm your cancellation or process an eligible refund.

6. Processing time

Once approved, refunds are initiated to your original payment method through Razorpay within 5–7 business days [PLACEHOLDER: confirm timeline]. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account.

7. Digital service — no shipping

Attendi is a cloud-based digital service delivered electronically. There are no physical goods, and therefore no shipping or delivery charges. See our Shipping & Delivery Policy for details.

8. Changes & contact

We may update this policy from time to time; the “last updated” date above reflects the latest version. For any billing question, contact billing@attendi.in or reach us via our contact page.